Terms and Conditions

By placing an order via the "bakingwarehouse.com" website, you agree to the following terms & conditions incorporated herein by reference.

Gerneral terms

-All prices are shown in Hong Kong Dollars. At the Top bar currency convert to difference currency rate are reference via xe.com. The exact exchange rate will be based on HKD and calculate by check out through PayPal.

-Your order will not be processed until we have received full payment. If you choose bank deposit, Cash on Delivery terms by CASH on delivery not accept bank cheque.

-We reserve the right to cancel the order. 

-You will receive confirmation via email upon receipt of your order.


You are responsible to ensure someone is at the specified location to receive the delivery. 

Delivery time according our delivery schedule, we reserved the right to change and cancellations. We provide one single delivery per order. 

You have the right to check the ordered product in right quantity, good conditions and you have to sign upon received products on delivery notes /receipt.

Once order shipped the shipping cost is non-refundable, we reserved the right to charge if there any fee to cost the return shipping and handling. 


You are responsible to keep the food in good conditions such as cold storage or ambient storage.  All food item is no refund after you signed the delivery notes /receipt. And you have to know the right storage basic common knowledge for food product. Storage tips >>


Photos and the descriptions displayed on the website is solely for reference, the real products received may vary with the information (including text and images) displayed on the website. 

You should be aware that in consuming the products there is the risk or possibility of allergies or sickness.
You voluntarily accept the risk of allergies and sickness involved in such consumption and agree that neither nature grown foods, import products, nor its employees or agents shall be responsible for any claims, demands, damages, losses, loss of profits or business, actions or legal proceedings due to death, injury, allergies, sickness, damage to your person or property or to the person or property of other participants; and
You hereby agree to defend, indemnify on demand and hold harmless to the maximum extent allowed by law for any nature grown foods and import foods, any of its employees or agents from all and any claim which may be brought against them for any such sickness or allergies of claims as aforesaid and all costs and expenses incidental thereto.

Order changes, Cancellations & Refunds

At least 1 day before delivery during office hours [11:30-18:00 Mon - Fri] to contact us for any order change and cancellations. Sunday and public holidays are not countable.

Should you send us an email, we will send back a confirmation to you.

Exchange & refund  click to see

  • Cancellation on Black Rain and typhoon

Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.

we reserve the right to cancel any order if we suspect it is fraudulent. 


Turnaround & shipping for Oversea

-Saturdays, Sundays or internally determined holiday schedules are not considered when calculating turnaround times. 

-All shipping transit times are given as estimates only for oversea orders. We cannot guarantee delivery dates on any shipments outside of Hong Kong.

-We take no responsibility for any import charges or taxes that are applicable in the territory to which the goods are being sent for all overseas order.

Additional terms

We reserve the right to display the photos of products on our websites. Any packing will be some change by factory and may some different.  

We reserve the right to suspend your account in any issue.